FAQs
How can I contact Champion Culture?
You can email us at info@holygloves.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at info@holygloves.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
BRAND FAQs
What is the mission of our brand? Our mission is to empower individuals to master their minds, bodies, and spirits through the fusion of faith and athleticism, inspired by the teachings of Christ and the noble art of boxing.
What products and services do we offer? We offer a range of training programs, coaching services, and community support to help individuals achieve their goals both inside and outside the ring. Additionally, we provide merchandise inspired by our brand's ethos, including apparel, accessories, and educational resources.
How can I join the community? You can join our community by signing up for our newsletter, following us on social media, and participating in our events and programs. We welcome individuals of all backgrounds and skill levels who share our passion for personal growth, spiritual development, and athletic excellence.
What are the benefits of joining the community? Joining our community offers numerous benefits, including access to expert coaching and training, opportunities for personal and professional growth, a supportive network of like-minded individuals, and exclusive resources and events designed to enhance your overall well-being and success.
Is there a membership fee to join the community? We strive to make our community accessible to all individuals, regardless of their financial circumstances. While some of our programs and services may have associated fees, we offer a range of free resources and events to ensure that everyone has the opportunity to participate and benefit from our community.
Do I need to be a boxer to be part of the community? No, you do not need to be a boxer to be part of our community. While boxing is central to our brand's identity, our community is open to individuals from all walks of life who are committed to living authentically, pursuing excellence, and embracing the values of faith, integrity, and resilience.
How can I connect with other members of the community? You can connect with other members of the community through various channels, including our online forums, social media groups, and in-person events. We encourage collaboration, networking, and peer support to foster a sense of camaraderie and belonging among our members.
What makes our approach unique? Our approach is unique because it integrates the principles of faith, athleticism, and personal development. We believe in the power of holistic growth, addressing the physical, mental, and spiritual aspects of our members' lives to help them achieve their full potential.
Do you offer individualized coaching or training programs? Yes, we offer individualized coaching and training programs tailored to meet the specific needs and goals of our members. Our experienced coaches work closely with individuals to develop personalized plans that address their unique strengths, challenges, and aspirations.
How can I get involved in events and programs? You can get involved in our events and programs by checking our website regularly for updates, registering for upcoming events, and participating in our training programs and workshops. Additionally, you can reach out to our team for more information on how to volunteer or collaborate with us on future initiatives.
Can I access resources if I'm unable to attend events in person? Absolutely! We strive to make our resources accessible to all members of our community, regardless of their location or ability to attend events in person. We offer online training programs, virtual workshops, and digital resources that can be accessed from anywhere with an internet connection.
How can I stay informed about upcoming events and initiatives? You can stay informed about upcoming events and initiatives by subscribing to our newsletter, following us on social media, and regularly checking our website for updates. We also send out email reminders and notifications to keep our community members informed about important news and announcements.
How can I support the brand's mission? You can support our brand's mission by spreading the word about our community, sharing our content on social media, and participating in our events and programs. Additionally, you can consider making a donation or purchasing merchandise from our store to help us continue our work of empowering individuals to live their best lives.
How can I contribute to the community and support other members? There are many ways to contribute to the community and support other members, including sharing your knowledge and expertise, offering encouragement and support, volunteering your time and talents, and actively participating in community events and initiatives. Your contributions help create a vibrant and thriving community where everyone can thrive and succeed.
Are there opportunities for collaboration or partnership? Yes, we welcome collaboration and partnership opportunities with individuals and organizations that share our values and mission. Whether you're interested in hosting an event together, sponsoring a program, or collaborating on content creation, we're open to exploring ways to work together to advance our shared goals.
How can I provide feedback or suggestions for improvement? We value feedback from our community members and welcome suggestions for improvement. You can reach out to us directly through our contact form on the website or by sending us an email. Your input helps us continually enhance our programs, services, and offerings to better serve our community.
How do we prioritize safety and inclusivity in our community? Safety and inclusivity are paramount in our community. We prioritize creating a welcoming and supportive environment where all individuals feel respected, valued, and empowered to participate. We have clear guidelines and protocols in place to ensure the safety and well-being of all members.
How do you ensure confidentiality and privacy within the community? We take the privacy and confidentiality of our members seriously. We have strict policies and procedures in place to safeguard personal information and ensure that all interactions within the community are conducted in a respectful and confidential manner.